Donnelley Financial Solutions
Ricky Alvarado is a skilled professional with extensive experience in client success and customer service. Currently serving as Client Success Lead at Donnelley Financial Solutions (DFIN) since November 2021, Ricky oversees the management of multi-million-dollar accounts, directing teams in data accuracy initiatives and invoicing for data cleansing services. Prior roles include Broker Desk Specialist and Appraisal & Portal Manager at Redstone, where project management and technical support for brokers were key responsibilities. As a Customer Experience Analyst at OppLoans, Ricky proactively engaged in root cause analysis to address customer concerns, while previous experience as a Customer Advocate at Enova International focused on mediating and resolving customer issues. Ricky holds a Bachelor of Science in Data Science from DeVry University and an Associate of Applied Science in Computer Science from City Colleges of Chicago-Harold Washington College.
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Donnelley Financial Solutions
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Donnelley Financial Solutions, Inc. is a financial communications services company. The Company supports global capital markets compliance and transaction needs for its corporate clients and their advisors (such as law firms and investment bankers), and global investment markets compliance and analytics needs for mutual fund companies, variable annuity providers and broker/dealers.